McSport will strive to ensure you are happy with your purchase however we advise you to choose your products carefully. We do supply dimensions of large products so please measure your space to ensure the items will fit.
We offer a full refund within 90 days of delivery of the purchased goods. We also offer the exchange of any product for another size or product to equal value within 90 days of delivery. Proof of purchase must be provided to be eligible for both refund and exchange. Return delivery costs are excluded.
The following conditions are to be met in order for you to qualify:
- You must provide 24 hours notice prior to the return of the item/s.
- You must fill out the Return Form available here.
- The item/s and their packaging must be in unused, new condition as it was at the time of purchase, and to be returned to us in all of its original packaging (this includes manuals, bolts, and packaging material) at your own expense – we do not cover return delivery costs. We recommend you use a shipping method with tracking service so you can track your delivery, we credit goods when they arrive in our warehouse, not when they are sent.
- Should the item/s be returned damaged or missing parts they are not eligible for refund.
- The return date must be within the 90 days; sufficient time must be made for the item to be returned to us – this includes travel time.
- Shipping charges are non-refundable.
- McSport reserves the right to reject a claim for refund.
- Refunds will be credited electronically back to the credit card/bank account you used at the initial transaction.
If you wish to organise a collection via McSport contact us to arrange pickup and we will quote you a price,
If you require an order over 30kg in weight to be collected we can arrange a collection by our own McVan service but the fee will be the same fee you paid for the order to be delivered to have the item collected.